SmallBizGenius Analysis
32degrees is an online retailer offering affordable clothing, primarily basics and thermals; however, customer reviews reveal significant issues with shipping and customer service. While some customers praise the product quality and value, many report negative experiences related to delivery delays, unresponsive support, and problematic return processes.
Category Breakdown
Scores based on analysis of 268 recent reviews
Shipping & Delivery
3.0/10Many reviewers complain about slow, unreliable shipping, often citing issues with UniUni, the shipping carrier. Customers report delays, packages sitting in warehouses for extended periods, and misdeliveries.
45 reviews mention thisCustomer Service
3.5/10A significant number of reviewers express dissatisfaction with customer service, describing it as unresponsive and unhelpful. Common complaints include difficulty contacting support, canned responses, and unresolved issues with orders and returns.
38 reviews mention thisProduct Quality
7.0/10Several reviewers praise the quality of 32degrees products, especially considering the low prices. They find the clothing comfortable, well-made, and a good value for the money.
25 reviews mention thisReturns & Refunds
4.0/10Several customers report problems with returns and refunds, including restocking fees, non-refundable shipping charges, and difficulties obtaining return authorizations. Some reviewers also mention issues with final sale items that do not fit properly.
18 reviews mention thisSizing Issues
5.0/10A number of reviewers mention inconsistent sizing, with items running too large or too small compared to the size chart. This leads to frustration and the need for returns or exchanges.
10 reviews mention thisPros & Cons
What Customers Love
"I have purchased multiple items at amazing prices from this company."
"All have been great, super comfortable and some have held up for many years."
"I went to their web site and saw a lot of cute clothes"
"I have made way too many orders and have loved every single purchase."
"I have purchased many items for myself and my husband at Costco and directly from 32 Degrees."
Common Complaints
"My Dec. 7 purchase sat at a UniUni warehouse in Chicago for NINE days with no movement"
"Absolutely horrible customer service. No phone number to speak to anyone. No one gets back to you on emails."
"For returns, not only do they keep $5 of your money, but original shipping charges and "any promotional discounts" used at the time of purchase are not refundable."
"Gave me pants that clearly are not the size that they were supposed to be."
"Bought two sets of supposed thermal underwear. Tried them out yesterday and I might as well have not worn them. No body heat retention or warmth at all. Absolute waste of money."
Common Questions About 32degrees
Answers derived from customer review patterns
Is 32degrees legit and trustworthy?
32degrees is a legitimate online retailer, but customer reviews indicate significant issues with shipping and customer service. While some customers receive their orders without problems and are satisfied with the product quality, a large number report delays, missing packages, and difficulty contacting customer support. The company's low Trustpilot score reflects these concerns, suggesting that customers should proceed with caution and be aware of potential issues. Therefore, while the company is not a scam, reliability is a major concern.
Based on 45 reviewsDoes 32degrees have good customer service?
Based on the reviews, 32degrees' customer service is a major pain point for many customers. Numerous reviewers describe customer service as unresponsive, unhelpful, and difficult to contact. Customers report receiving canned responses, experiencing long wait times for assistance, and struggling to resolve issues with orders, returns, and refunds. This suggests that 32degrees needs to significantly improve its customer service to address these widespread complaints.
Based on 38 reviewsIs 32degrees worth it for small business?
32degrees might be worth considering for small businesses seeking affordable apparel options, particularly for bulk purchases or promotional giveaways. The low prices can be attractive for budget-conscious businesses. However, the prevalent issues with shipping delays, unreliable delivery, and unresponsive customer service pose a risk. Small businesses that prioritize timely delivery and reliable support may want to explore alternative vendors with a better track record.
Based on 20 reviewsWhat is 32degrees' return policy like?
32degrees' return policy appears to be a source of frustration for many customers. Several reviewers mention that the company deducts a $5 fee for returns, and original shipping charges are non-refundable. Additionally, promotional discounts used at the time of purchase may not be refunded. Some customers also report difficulty obtaining return authorizations or issues with final sale items that do not fit properly. These factors make the return process less appealing and potentially costly for customers.
Based on 18 reviewsWhy are 32degrees' shipping times so slow?
Many reviewers attribute the slow shipping times to 32degrees' choice of shipping carrier, UniUni. Customers report that packages sit in warehouses for extended periods, experience significant delays, and are sometimes misdelivered. Some reviewers suggest that opting for expedited shipping via FedEx can help avoid these issues, but this comes at an additional cost. The reliance on UniUni for standard shipping appears to be a major factor contributing to the negative shipping experiences reported by many customers.
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